Frequently Asked Questions
100% Satisfaction Guarantee
"I kept looking outside and I was like, Ugh, I don’t even want to think about it. Doody Master did such a great job, he got every little particle. Thank you Doody Master for making my life easier."
Ilsa, Mt. Morris
Do you still operate in the winter?
Yes, we do! In our area, it snows and melts quite frequently. If it snows and covers the ground, we do our best to find everything. If we don't find everything, then we will have to work twice as hard once some of the snow melts. Maintaining service through the winter guarantees no spring clean-up ever again!
What if it rains?
Doody Master™ operates in the rain, unless it is lightning.
Do you contact me if my service day changes?
If a bad storm is coming, we may move your day either one day before or one day after without notification. If your service day is changed on a permanent basis due to scheduling, you will be notified.
Is a contract required?
No. Doody Master™ does not require a contract. We do ask that you sign a service agreement that clearly defines the service you will be receiving. If you would like to cancel service, please notify Doody Master™ within 48 hours of scheduled maintenance.
Do you offer discounts?
We offer discounts to both senior citizens and those with service dogs. We also offer discounts for pre-payments and initial clean-ups if a weekly maintenance program is selected. We may run different discounts throughout the year on our site.
What do you do with the dog waste?
If you decide to take advantage of the discount pricing, we will double-bag the waste and leave it in your garbage. If you decide to pay the regular price, we will remove the waste from your property and dispose of it according to local ordinances.
When is payment required?
For an initial clean-up or one-time service, payment is due upon receipt of service. For monthly maintenance pre-payment of one month is required. Invoices are sent out the 10th every month. Your payment is due 15 days after the date of the invoice. Services will be discontinued if payment is not received by the 25th of the month. All returned checks are subject to a $20.00 fee.
How do I pay?
You may pay with a check, cash, or pay your invoice on-line with credit/debit card. We also offer a recurring credit card payment option. Your credit card would be charged at the beginning of each month automatically.
What is “Satisfaction Guaranteed...?”
If you are not satisfied with the service provided, contact Doody Master™ within 24 hours of service and we will come back to service again, free of charge.
Do you take any holidays off?
Doody Master™ observes the following holidays and will be closed; New Year’s Eve Day, New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Eve, and Christmas. If your cleaning day falls on one of the holidays, we will service you either on the day before or after the holiday.
If I go on vacation and take my dog, will I be able to suspend service temporarily?
Yes, you may. We ask that you notify Doody Master™ of service suspension within 48 hours of scheduled service date.
Will you clean my yard with my dog outside?
In most cases, yes. But, if your dog does not like strangers or will not let us in the yard, Doody Master™ asks that you restrain or confine your dog.
What if you cannot get into my yard?
If service could not be performed because the dog would not let us in the gate or the gate was locked, service will be re-scheduled if possible. If re-scheduling is not possible for the same week, service will be continued the following week.
How will you get in my gate if it is locked?
If your gate is locked, Doody Master™ will not force the gate open or climb the fence, so please leave your gate unlocked on your service day. If you need to keep the gate locked, prior arrangements will be made.
Do you have a winter policy?
Yes we do. Doody Master™ is a year-round service. During the winter, cleaning your yard can be quite challenging. We do the best we can under the conditions which we are operating in. Depending on how much snow has fallen, depends on how we service your yard that week. If it has snowed a small amount we still walk your yard. If is snows a lot, we will still come and follow the dog tracks to find what doody we can. In our area, snow melts quite frequently. When that occurs, all the doody will be removed completely. Please keep in mind, that when we miss some doody due to the snow, we will be at your home much longer the next time. It is in our interest to find all we can. If your yard is on a steep incline, depending on the ice/snow we may not service this area of your yard. Service of this area will resume once it is safe. Safety is a big concern. With our service, your yard is constantly maintained through the winter months. You never have to worry about spring clean-up ever again. Leaving the doody in the yard during the winter can not only cause health issues, but your dog can also track the doody into your home. Dogs that are sick may keep infecting themselves over and over if they step in the doody and then lick their paws. YUCK! Just because you aren't in your yard in the winter doesn't mean your dog isn't. The dogs don't stop in the winter and neither does Doody Master™ .
Do you run background checks on your employees?
Yes, we do. All employees must pass a criminal background check which includes a pedophile check.
Do your employees go through drug testing?
Yes, all employees must successfully pass a drug test.
How do you maintain a high level of service?
Customer satisfaction surveys are sent periodically. The results are then shared with the customer service provider (pooper scooper). During the training process, we ensure our customer service providers are aware of the satisfaction surveys and what they will be graded on. The results directly affect their performance evaluations. Poor service will not be tolerated under any conditions.
If I call to complain, what happens next?
When you call, one of the owners will arrive at your home to resolve the situation. We do this in order to evaluate the problem and to re-train when necessary. We want to help our customer service providers to be successful.
I need a stool sample, what do I do?
Call Doody Master™ or e-mail prior to our service day and we will prepare it for you.
Do you have liability insurance?
Yes, we do. We carry liability insurance. If you need to see our certificate of liability insurance contact Doody Master™ .
Are your employees United States citizens?
Yes! All our employees are United States citizens. Our employees are paid legally. No under the table here. Doody Master™ pays for disability, workman's compensation, and all the applicable payroll taxes.
Can I cancel and start service again?
Yes, you may. If your yard has not been cleaned for more than two weeks, then initial cleaning rates apply.
